Professional Summary

Over fourteen years of experience in web design and development. Certified Usability Analyst (CUA) with five years of experience in usability testing and interface design. Experienced in gathering user requirements, search engine optimization (SEO), graphic design and web development, Analysis, Conceptual Design, Storyboarding, Wireframes, High Fidelity Prototypes, Technical Specifications through Development, System and Usability Testing, Implementation, Hosting and Site Maintenance.

• Excellent knowledge of HTML, Javascript, VBScript, DHTML, ASP and  PHP.
• Good working knowledge in SQL, MySQL, and Access.
• Solid knowledge of Property and Casualty lines in the insurance industry.
• Certified Usability Analyst (CUA)

Work Experience

Jan 15, 2003 to Present
American Modern Insurance Group – Amelia, OH
Senior User Interface Designer / Web Devloper

• Wireframes, storyboards, sitemaps, navigation models
• Design specifications
• Information architecture
• High fidelity HTML prototypes
• Requirements gathering
• Usability testing
• User research
• Design reviews / heuristic evaluations

Web Developer

• Internet development, programming and design
• Web page prototypes
• Project Coordination
• Use Case Development
• Project Documentation
• GUI Design
• Responsible for Style and User Guides

Sept. 1, 1999 to June, 2003
WEBFanDango!, Ltd. - Cincinnati, OH
Owner/Partner, IT Consultant

• Internet and Intranet development, programming and design
• Full time consultant at American Modern Insurance Group for 2½  years.
• FirstPlace Software: Programming software updates for search engine optimization software package WebPosition Gold
• Scripting in ASP, PHP, HTML, DHTML, JavaScript, VBScript and database connectivity with SQL, MySQL and MS Access.

Jan. 1, 1998 - Sept. 1, 1999
Susan.TM - Cincinnati, OH
Owner, IT Consultant

• Internet and Intranet development, programming and design
• Consultant for American Modern Insurance Group
• HTML, frames, tables, VBScript, JavaScript.
• Concept, design, layout, creation and launch of complete web sites
• Search engine optimization and registration
• Graphic creation, scanning, image optimization, animation, image mapping

July 13, 1998 - Feb. 2, 1999
Norstan Consulting
IT Consultant

• HTML, ASP, DHTML, client and server side scripting in  Javascript, VBscript in the Microsoft Visual Interdev environment
• Consultant for American Modern Insurance Group

Feb 1995-July 10, 1998
NetCrafters -Cincinnati, OH

• HTML programming, web design, graphics
• Concept, design, layout, creation and launch of complete web sites
• Created over 30 corporate web sites
• Strong customer service skills
• Email aliasing, Internic registrations, password protection
• Client training - general html and specific software applications
• Coding in a Unix environment

1995
Internet Posting Service - Fairfield, OH
Owner, IT Consultant

• Concept, design, layout, creation and launch of complete web sites.

1992-1995
Prestige Technical Services - West Chester, OH
Project Clerk / AutoCAD / Technical Writing
Highlight: Project management of team of engineers and programmers creating a
multi-million dollar software package for building automation at Steelox Systems (Armco) in Mason, Ohio.

• Assisted Japanese management with memo's, scheduling, usage of the English language
• Created 1200 page user manual and 200 page technical manual
• Debugged code in Unix Ingres platform and performed benchmark testing
• Created extensive flowcharts of program modules

Education

2007
Certified Usability Analyst (CUA) 2007-1430
Human Factors International

2006
Associate of Arts
Clermont College, University of Cincinnati
Cum Laude

1996-1997
University of Cincinnati
GPA 3.75

1994-1996
Miami University
GPA 3.4

Skill Set

Programming Languages            : JavaScript, HTML, DHTML, ASP, PHP, CSS, VBScript, XML.
Databases                                : Oracle, SQL, MySQL, Access.
Documentation Tools                  : Microsoft Office Suite, Snag It
Requirements Management         : Requisite Pro
Design/Build Tools                     : Dreamweaver CS4, Fireworks CS4, Photoshop CS4, Visio, MapEdit.
Version Control                         : Visual Source Safe, Domino Document Manager
SEO                                          : Webposition 4

Certifications & Professional Memberships

Toastmasters International       
Human Factors International